Fixing "connection timed out"

1. Try your pressy.site address

Every Pressy keeps its own something.pressy.site address, and it is on your Pressy's overview screen, ready to copy.

• It loads, your domain does not → the problem is DNS, not your site. Go to my domain is not pointing here.
• Neither loads → carry on below.

2. Check the dashboard for a banner

Open your Pressy. A red or amber banner across the top will tell you if it is suspended for a failed payment, or if a job is still running. That answers it immediately.

Nothing there? Check status.pressypress.com for anything affecting everyone.

3. Restart the container

1. On your Pressy's overview, press Restart.
2. Wait about thirty seconds and reload.

A timeout usually means PHP is not answering rather than that the server is gone, and a restart clears exactly that.

4. Look at whether it ran out of resources

On the overview, check Health:

• Out of memory above zero — something was killed for using too much memory. Add memory, or find what is eating it.
• vCPU throttling high — the site is being paused because it is out of vCPU, and slow enough to look dead.

Both are fixed by changing size, and usage and health explains which dial to move.

5. Rule out your own connection

Before assuming it is us, try:

• The site on mobile data instead of your wifi.
• A different browser, or a private window.

A site that loads on your phone but not your laptop is your network, your VPN or your browser cache. If you have an IP allow-list on the Pressy and your home address changed overnight, that is the cause — remove the rule from the Security screen.

When to write to us

Write to us if the pressy.site address times out, the dashboard shows no banner, and a restart did not bring it back. Say what time it started — that lets us look in the right place immediately.