FTP and SSH
Two unrelated ways into your files, for real clients and bulk work. For a quick edit or upload, the Files screen in your dashboard needs no client at all — see edit a file.
Neither account here has an enable step — a key or a password is enough on its own.
File transfer is FTPS, never SFTP
The account here is genuine FTPS — explicit TLS, port 21. It is not SFTP-over-SSH, and a client set to SFTP fails with an error that reads like wrong credentials.
This is the single most common failure on this screen. See connecting with FileZilla.
The password is shown once, when created or reset. An account can be
restricted to one folder with
Folder — a relative path such as
wp-content/uploads, no leading slash, no ...
SSH takes keys or a password
A public key is the recommended way in: nothing to type, nothing to guess, and your private key never leaves your computer. A password works alongside keys, and only one is active at a time.
The login command is on the screen ready to copy. See connecting over SSH.
Where your files are
public_html/— your websitepublic_html/wp-content/plugins/— one folder per pluginpublic_html/wp-content/themes/— one folder per themepublic_html/wp-content/uploads/— your media librarypublic_html/wp-config.php— WordPress's settings, database details included
You land in your own site's files, as your own user, inside your own container. A shell here is not a shell on the server.
What this can’t do
There is no connection history — no last-used date per key, no active sessions, no record of who signed in.
What to do: if you are unsure whether an old key is still in use, revoke it. Anyone who still needs access will say so within a day.
The screen can't show whether an SSH password is already set.
What to do: set a new one — that always works — or use a key and ignore passwords.
One FTP account and one SSH user per site. There are no per-person accounts.
What to do: for SSH, give each person their own key on the one account, so one can be revoked without disturbing anyone else. For FTP, point the folder setting at just what they need, and reset the password afterwards.
A key's fingerprint here comes from what you pasted, not from the server.
What to do: the real test is connecting.
Didn’t solve it?
Write to us with your Pressy’s address and what you were doing when it went wrong. Answered by the people who built it.
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