How to connect with FileZilla (or any FTP client)

You need an FTP account first — create one here if you have not.

In FileZilla

1. Open File → Site Manager and press New site.
2. Set Protocol to FTP – File Transfer Protocol.
3. Set Encryption to Require explicit FTP over TLS.
4. Host — the host from your Access screen. Port — 21.
5. Logon Type — Normal. Enter your FTP username and password.
6. Press Connect. Accept the certificate the first time.

Choose FTPS, never SFTP

This is the mistake almost everyone makes. Your Pressy uses FTPS — explicit TLS on port 21. It does not accept SFTP, which is a different protocol on port 22.

An FTP client set to SFTP fails with a message that reads like a wrong username or password, so people re-check the credentials for twenty minutes. If you cannot connect, check the protocol first.

In other clients, choose the option naming both FTP and TLS — never the one naming SFTP or SSH.

Where your site's files are

• public_html/ — your website. Everything the browser can reach.
• public_html/wp-content/plugins/ — one folder per plugin.
• public_html/wp-content/themes/ — one folder per theme.
• public_html/wp-content/uploads/ — your media library.
• public_html/wp-config.php — WordPress's settings, database details included.

Common fixes

Cannot connect at all — check the protocol is FTPS, not SFTP. Then check port 21 is not blocked by your own network; a mobile hotspot rules that in or out in a minute.

Connects, then hangs on the file list — switch from active to passive mode in your client's transfer settings.

"Permission denied" on upload — the account is probably restricted to a folder. Check Folder on the Access screen.

When to write to us

Write to us if the protocol is right, the password has been reset, and the connection is still refused. Include the exact error your client shows.