Terms of Service

1. What we do

We provision and operate the infrastructure your WordPress site runs on: a container with its own memory, CPU and storage, a pressy.site address, HTTPS, automatic WordPress security updates, and backups.

What runs inside it is yours. Your content, your themes, your plugins, your configuration, and the consequences of each — a plugin that breaks your site is something we will help you recover from, not something we chose.

2. Your account

One account, one person or organisation, and you are responsible for what happens under it — including keeping your password to yourself. Turning on two-factor authentication is the single most useful thing you can do here, and it is free.

You must be able to enter a contract where you live, and the address on the account has to be one you can actually receive email at. It is how we tell you a payment failed or a site went down.

3. Paying

Subscriptions are billed in advance through Stripe, on the term you chose. Hosting prices include VAT where it applies, so the total you see at checkout is the total you pay.

The price you sign up at is the price it renews at, for as long as you keep the same size and billing term. We do not run an introductory rate that jumps on renewal. A promotion code applies for the duration its own terms state. Changing the site’s size or term changes the price, and you see the new figure before you confirm. New catalogue prices apply to new purchases; a Pressy you already have keeps its price.

Changing a site’s resources: an increase takes effect immediately and is pro-rated to the day; a decrease applies at the end of the period you have paid for. Both show the figure before you confirm.

4. Refunds

Thirty days, no questions asked. If a Pressy is not what we said it was, you can have your money back within 30 days of your first payment for it. You do not have to justify it and we will not put you through a retention script.

Asking is a button, not an email. Cancel the Pressy first and the request appears on it — cancelling on its own does not ask for a refund, so you have to press it. What comes back is everything you have paid on that Pressy, not only the most recent month: if you prepaid a year, it is the year, returned to the card that paid it.

A person reads every request, and you get the answer by email either way. If it is ever no, the email says why. The reasons are narrow and factual — a payment your bank is already disputing, or one we have already refunded — and reviewing is not haggling: nobody here will try to talk you out of it.

Taking the refund ends the Pressy for good. You cannot both have the money back and keep the site: one still serving out its cancelled period goes offline when the refund is approved, and one already offline stays that way. A refunded Pressy cannot be reactivated, and it is then permanently deleted, backups included — so take your copy of anything you want to keep before you ask.

Past 30 days, cancelling stops the next charge rather than refunding the last one. Statutory rights where you live are unaffected by any of this.

5. Cancelling, and non-payment

Cancel from the dashboard whenever you like — no phone call, no retention offer. A cancelled Pressy keeps serving until the end of the period you have already paid for, then it goes offline. You are not cut off from something you have bought, and you can undo a cancellation any time before that date. There is no partial refund for the days you do not use — you keep the site for them instead. If you would rather have the money than the time, section 4 is the 30-day guarantee, and taking it ends the Pressy in exchange.

Nothing is destroyed straight away. After a cancelled Pressy goes offline it can be brought back in full — files, database and backups — for 37 days, using the Reactivate button on its own page. Reactivating starts a new subscription at the then-current price, because the old one ended with the cancellation. After those 37 days the site is deleted permanently, backups included, so take a copy of anything you want to keep before you cancel, not after.

If a payment fails we will retry it and email you about it before anything happens to your site. Left unpaid, the site is suspended — offline, but intact — and then deleted along with its backups. We will have told you before each of those steps, at the address on the account.

To close the account entirely, use the delete control on your account page. It takes effect after seven days, during which nothing changes and you can undo it from the same place; then it deletes every Pressy on the account, their databases and every backup. Cancel your Pressies first — we will not destroy a live site as a side effect of closing an account. Your domains are yours and stay with your registrar.

6. What you may not host

Nothing illegal where you are or where the servers are. No malware, phishing, or anything built to deceive. No spam, and no using a Pressy to attack, scan or overload someone else’s systems.

We may suspend a site without notice if it is actively harming other customers, our infrastructure, or someone on the internet — a compromised site sending phishing email is the usual case. We will tell you what happened and what it will take to get it back, and we would always rather help you clean it than switch it off.

A Pressy is a container for one WordPress site. Using it as something else — a file locker, a media host for a site running somewhere else, a proxy or VPN exit, a mail relay, a torrent client, a miner — is not what you bought, and the full list is in the fair usage policy, which forms part of this agreement.

Reporting a site we host. Use the abuse form or write to help@pressypress.com. Tell us the address and what is wrong with it; if you are claiming a legal right, say which right and identify the material precisely enough that we can find it. We acknowledge every report within one working day.

What happens next depends on what it is. Anything actively harming somebody — phishing, malware, an outbound attack — is suspended first and discussed afterwards. Everything else goes to the site owner with the substance of the report and 7 days to respond before anything happens to their site. Either way both sides are told, and neither an anonymous complaint nor an unevidenced one is acted on.

7. Fair usage

Memory, vCPU, storage, disk IOPS, disk throughput, processes and files are published per plan and enforced on your own container. Reaching one of them is not a breach of these terms — it is the plan doing what it says, and the answer is a bigger Pressy or a lighter site.

Bandwidth is unmetered and stays unmetered. Fair usage is 2000 GB a month per Pressy, and reaching it starts a conversation rather than a charge: there is no overage fee anywhere in this product. Your site keeps serving while we sort it out.

If something has to change and it is not actively harming anyone, you get an email and 7 days before your site is affected. The order it happens in, and the one exception to it, are set out in the fair usage policy.

8. What we do not promise

We do not publish an uptime guarantee, because we do not have one to publish. We would rather say that than print a number with no credit behind it. What we do commit to is telling you the truth when something is wrong: incidents go on the status page, and anything affecting your site gets an email.

The service is provided as it is. On a paid Pressy, backups are taken on a schedule and kept 30 days, and restoring one is free and unlimited — but a backup is a safety net rather than a guarantee, and anything you cannot afford to lose should also exist somewhere that is not us.

Our liability to you is limited to what you have paid us in the three months before a claim. Nothing here limits liability for death, personal injury, fraud, or anything else the law does not allow us to limit.

9. Your data

What we hold about you, who processes it and how to get it back is in the privacy policy, which forms part of this agreement. In short: your site’s content is yours, we act as your processor for it, and we do not read, mine or sell it.

10. Changes and disputes

We may update these terms as the service develops. Material changes are emailed to you before they take effect, and continuing to use the service afterwards accepts them. The date at the top of this page is the version you are reading.

If something goes wrong, email us first — help@pressypress.com reaches the people who built this. Almost everything is a misunderstanding that a reply fixes.